FAQ
Does your product support customization?
Yes, we offer comprehensive OEM/ODM customization services, including product appearance, materials, packaging, and more. For detailed customization quotes and processes, please contact us.
Are your products certified?
All DAOMI products comply with international certifications such as CE and FCC.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 1,000 units. For specific requirements, please consult our customer service team.
Do you provide paid sample mailing services?
Yes, we offer paid sample mailing services. After receiving the samples, our engineers will provide dedicated one-on-one technical support. Contact us to request samples.
Is offline sample experience available?
Absolutely! We welcome potential clients to visit our factory for factory tours and hands-on product experience. Please contact us to schedule an appointment.
What payment methods do you accept?
We support PayPal, credit cards, bank transfers, and other secure payment methods. Detailed payment procedures are outlined in your order confirmation email.
How long does international shipping take?
International logistics typically take 7–20 business days, depending on the destination and shipping method.
Will I have a dedicated account manager throughout the order process?
Yes, every order is assigned a dedicated account manager to ensure seamless communication and execution from inquiry to delivery.
How to contact customer service if there’s a product issue?
For B2B orders, your dedicated account manager will handle inquiries and resolve issues promptly.
What is your after-sales support policy?
We provide a complete product spare parts supply chain for B2B clients, supported by technical engineers coordinated by your account manager.